Going “old school”: From bedside manner to deskside manner

  • David Fleischman University of the Sunshine Coast
  • Oscar Imaz-Marial University of the Sunshine Coast


Interaction between tertiary educators and students, we contend, improves trust and betters student responses to emotional distress while at university. Therefore, we introduce the “Deskside Manner Framework” as an emerging practice in the tertiary teaching and learning context to aid student transition success. Based on concepts and practice that originated primarily in the medical profession and later in other high credence professional contexts, the deskside manner framework includes: show respect, critical listening, the four Bs and follow up. Deskside manner is transferrable and we aim to facilitate it through workshops and by developing a digital repository of educator-student interaction stories.


Jul 7, 2015
How to Cite
FLEISCHMAN, David; IMAZ-MARIAL, Oscar. Going “old school”: From bedside manner to deskside manner. Student Success, [S.l.], v. 6, n. 2, p. 81-86, july 2015. ISSN 2205-0795. Available at: <https://studentsuccessjournal.org/article/view/287>. Date accessed: 19 jan. 2018. doi: https://doi.org/10.5204/ssj.v6i2.287.
Emerging Initiatives


transition, student support, academic support, deskside manner framework, student engagement
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