Caroline Rueckert is Director, Student Success at QUT. She has over 15 years’ experience in student engagement, student support, and employability, having worked across Australia and Canada to deliver whole-of-university transformational solutions to the complex challenges of 21st century learning and teaching. Inclusive partnership and “relationship-rich rich education” (Felten and Lambert, 2020) are at the core of Caroline’s practice and she is particularly passionate about learner-centred pedagogies that engage students and staff as partners in learning and teaching. Prior to commencing at QUT, Caroline served as the inaugural Program Director for First Year Initiatives at the University of British Columbia, Canada. Caroline’s research focuses on conceptions of care in higher education and on how universities might adopt more relational approaches to supporting student success and engagement.